top of page
Articles Library
Welcome to our Article Library. You'll find articles on a variety of topics including business, direct mail,
email, lead generation, marketing, social media, and more. Come back often as we are adding content on
daily basis.
Search
Barb Ferrigno
Dec 7, 20232 min read
What ChatGPT's Upgraded Visual Design Tool Can Do for Your Business
If you've been waiting for better tools before experimenting with AI-generated art for your business, you won't have to wait much longer....
6 views
0 comments
Barb Ferrigno
Nov 17, 20233 min read
How ChatGPT Can Rescue You From Writer's Block
BY ELIZABETH DANZIGER FOUNDER, WORKTALK COMMUNICATIONS CONSULTING @WRITAMINLADY As journalist Gene Fowler once wrote, "Writing is easy....
4 views
0 comments
Barb Ferrigno
Nov 17, 20232 min read
7 Keys to Getting the Most From Generative A.I.
In writing my latest book, Brain Rush, I have been surprised at how much large consulting firms have invested to serve what they...
10 views
0 comments
Barb Ferrigno
Nov 11, 20232 min read
Businesses Are Confident in AI — but Consumers Are More Cautious
by Heather Hughes Artificial intelligence (AI) has the potential to transform contact centers. It’s safe to say that we’re at an...
3 views
1 comment
Barb Ferrigno
Nov 10, 20232 min read
Consumers and Businesses Agree: When It Comes to AI Transparency Is Key
by Heather Hughes The 2019 NICE CXone Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and...
5 views
0 comments
Barb Ferrigno
Nov 9, 20233 min read
The Show Must Go On! Elevating Customer Experience with Conversational AI
by Tamsin Dollin We’ve heard lots about how Artificial Intelligence (AI) is redefining customer service -- and it really hit home for me...
10 views
0 comments
Barb Ferrigno
Nov 8, 20232 min read
Artificial Intelligence is Transforming Customer Care
by Laura Bassett Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of...
4 views
0 comments
Barb Ferrigno
Nov 6, 20233 min read
AI clearing the way with conversational self-service
by Tamsin Dollin NICE has partnered with Google Cloud to bring its Artificial Intelligence (AI) expertise into the CXone contact center...
1 view
0 comments
Barb Ferrigno
Nov 6, 20232 min read
The AI + CRM Integrated Contact Center: Driving Next-Gen Inside Sales Growth
by Lisa Hotchkiss What do the most successful inside sales teams have in common? How do top-performing outbound call center campaigns...
3 views
0 comments
Barb Ferrigno
Nov 5, 20237 min read
Do bots speak emoji? You bet they do!
by Laura Bassett Businesses always want to know more about what their customers are thinking and feeling. Organizations often use survey...
14 views
0 comments
Barb Ferrigno
Nov 5, 20234 min read
Back to the Future: AI Transforms the Contact Center
by Brooke Phillips Businesses today understand that they can’t rely on customer satisfaction surveys alone to gauge contact center...
6 views
0 comments
Barb Ferrigno
Nov 5, 20233 min read
Self-Service and the Power of Control
by Michele Carlson Today’s consumers increasingly prefer to solve their customer service problems on their own. In fact, research shows...
3 views
0 comments
Barb Ferrigno
Nov 4, 20234 min read
How AI Can Help You Reduce Forecasting Inaccuracies
by Richard Correia You probably already know that forecasting is one of the contact center’s most critical functions. It enables short-...
4 views
0 comments
Barb Ferrigno
Nov 4, 20233 min read
Four Reasons Artificial Intelligence is the Next Step for Your Contact Center
by Chris Bauserman You know how crucial the customer experience is to your contact center’s success — but managing daily operations can...
3 views
0 comments
Barb Ferrigno
Nov 2, 20234 min read
More Consumers Are Cautiously Accepting Artificial Intelligence (AI) enabled Customer Service Method
by Brian Mistretta Artificial intelligence (AI) has been around for years, but it's the recent advances that have created so much buzz....
5 views
0 comments
Barb Ferrigno
Oct 31, 20237 min read
Who can do a better job in your contact center—humans or AI? The answer is both!
by Lisa Hotchkiss Say the words “Artificial Intelligence” in a contact center and you’ll likely see a lot of concerned faces. Why? It’s...
8 views
1 comment
Barb Ferrigno
Oct 30, 202311 min read
Top 10 benefits: Take your business to the next level with an AI chatbot
by Tamsin Dollin Technology is rapidly changing how companies of all types and sizes conduct business. This is true in the realm of...
2 views
0 comments
Barb Ferrigno
Oct 29, 20237 min read
How to demonstrate the ROI of contact center AI throughout your business
by Tamsin Dollin Contact centers are at the heart of a company’s relationship with its customers. In no other business function do you...
4 views
0 comments
Barb Ferrigno
Oct 29, 202311 min read
Working in perfect harmony: AI and the contact center
by Annette Franz Problem statement: The agent experience drives the customer experience. But when agents get bogged down with mundane,...
4 views
0 comments
Barb Ferrigno
Oct 27, 20234 min read
Build your customer loyalty with great customer experiences through improved AI and agent interactio
by Ana Cordova Did anybody else lose touch with friends during the pandemic? Working remotely and living in this segmented new normal...
1 view
0 comments
bottom of page